Creating your Identity

Remember: Your identity is what distinguishes you from your fellow contemporaries. Identifying the idea that drives you as an individual is the basic feature that is associated with creating your identity. Great people are born and also, great people can be made.

Who says you can’t build yourself into the person that you envision yourself to be?

Identity can project four ideas:

  1. Who you are: this is the uniqueness that clearly sets you apart from someone else. Create an identity that is bold, bearing in mind that you are the only limitation to yourself! Develop the charisma, attitude and competency that gives you an outstanding personality.
  2. What you do: creating an identity starts with YOU! Identify what you are most good at and get out of your comfort zone concerning that particular strength. Quit being lazy and work on your skills. Learning never gets old.
  3. How you do it: surround yourself with people that will elevate you. Do not waste your time on things that are not beneficial to you because time wasted cannot be regained.
  4. Where you want to go: create a big picture and take a step because, planning is key. Set out targets and work your way to meeting them.

Brand yourself and build a strong personality by constantly reviewing these four ideas. Use this and become the positive person that you have always imagined… … …Today!


Making Yourself Promotable


Remember: Being good at your job is not enough to guarantee a promotion these days. Being promotable, on the other hand increases your chances of success and assists you in taking the career steps that you desire.

Here are seven ways to making yourself promotable:

1. Develop Good Interpersonal Skills: The ability to engage and communicate effectively with your stakeholders positions you for promotion. Do these to the best of your ability.

2. Meet business objectives:A promise made should be a promise kept. Seek to meet targets and promises.

3. Take Interest Beyond Core:  Develop interest in areas outside your role and even more, make meaningful impact outside your role too.

4. Build and Head Teams: Seek authority and leadership. People who show leadership traits are those that get promoted.

5. Learn to Manage Transition and Change: Business and organizational models are dynamic. Be that person who is able to field changes and use insight to direct people’s creative energy toward enhancing the organization.

6. Build an effective network of champions or sponsors: Rather than investing in nepotistic relationships, build a robust network of relationships that will support you purely because of your potential and integrity.

7. Stand Out: Brand yourself and carry out your roles excellently and exceptionally. This will stand you out for promotion.

Making yourself promotable is more than a desire. it is a conscious effort. Use these tips to make yourself promotable… Today!



Improving One’s Self-Confidence

Remember: If you want to achieve something in life, the most important thing needed is confidence, without this quality you can’t get your desired result. Confidence makes you feel powerful and overcome all fears. But many of us lack confidence. Here are some tips for those who want to boost their confidence.
1. Get out of your comfort zone: Try everyday small things to do out of your comfort zone and this will make you really confident.
2. Think positive: Get rid of all your negative thoughts, build up positive strength inside you, stay with positive people who can give you inspiration and courage to do something gainful.
3. Know your fear clearly: Acknowledge your fear clearly, know which fear and why you are fearing it, dominate your fears, write them down and face them gradually.
4. Don’t be a perfectionist: Humans make mistakes and so that includes you too. Make mistakes but rectify them and take lessons from them, don’t overthink anything and try your best.
5. Accept challenges: Life is full of challenges, face whatever comes your way, and solve all your problems with a positive mindset.
6. Change your body language: Body language has a great effect on confidence, carefully observe your body language when you are with others.

Believe you can and you’re halfway there, put these
tips in practice and watch how your self confidence will rise…. today!

Using Emotional Intelligence

Remember: When it comes to happiness, and success in life, emotional intelligence matters just as much as intellectual ability. Emotional Intelligence is the ability to recognize, understand, manage, and use your emotions in positive ways, to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Emotional intelligence does not end with you, it goes as far as understanding the emotions of others, and this will help you build stronger relationships, manage the social complexities of the workplace, lead and motivate others, and excel in your career and personal goals.

The Six Seconds Model will help you apply Emotional Intelligence in all situations.
Step 1: Know Yourself (Be aware of your emotions, recognize patterns and feelings)
Step 2: Choose Yourself (Building self-management allows you to consciously choose your thoughts, feelings, and actions)
Step 3: Give Yourself (Aligning your daily choices with your larger sense of purpose unlocks your power, and potential)

Use the six seconds model to boost your Emotional Intelligence…….Today!

Communicating Effectively

Remember: Effective communication compels Action! The need to communicate effectively cannot be ignored in our workplace. How then do you communicate to compel action? Use the critical communication tools: Words, Active Listening, Questioning Effectively, Body Language, and Emotional Intelligence.

The combination of these tools will enable:

  1. Better acceptance of idea
  2. Builds and strengthens relationships
  3. Saves time
  4. Reduces conflicts
  5. Bridges the information gap
  6. Improves Job satisfaction

Use these communication tools to compel action with your team……….Today!

Giving Good Feedback

Remember, if feedback is one side of a coin, the other side will be criticism. Feedback is given to improve performance, learnings and motivate. When feedback is not given using the right words, it becomes criticism. To avoid such situation, the choice of words, and manner of feedback given must be put into consideration. One way to give good feedback is to use more of ‘I’ and less of ‘you’ in your statements. Examples of such statements includes:

  • What I appreciated/liked about what you did was……….
  • What I was concerned about was………..
  • What you might do instead is………

By using the right words, watch your feedback improve your staff performance…… today!

Leading Successfully

Remember, success is the accomplishment of a purpose using the right approach. To be a successful leader, you must adopt different leadership style for different situations. You must know when to be firm, when to be directive or supportive, how to supervise, how to give feedback, how to coach, how to listen attentively, and communicate with your team. Here are the top 8 secrets of successful leaders to adopt:

  • Give clear work instruction.
  • Praise others when they deserve it.
  • Be willing to listen.
  • Be calm, cool, avoid rushing.
  • Project confidence.
  • Gain respect and trust from others.
  • Do not act superior to employees.
  • Be easy to talk to.

Making Good Impression Through Body Language

Remember: When you communicate, you use both spoken words and body language. Body language refers to various forms of non-verbal communication. How you communicate with your body is important because body language influences the first impression you create.

Body language can be interpreted as positive: open, interested and approachable or negative: defensive. These are some common interpretations of body language and often more effective ways to communicate with your body:

1. Don’t cross your arms or legs as this might make you defensive. Keep your arms and legs open.

2. Have eye contact but don’t stare. Giving no eye-contact might make you seem insecure.

3. Don’t be afraid to take up some space: Taking up space by sitting or standing with your legs apart a bit signals self-confidence and that you are comfortable in your own skin.

4. Nod when someone is talking: Nod once in a while to signal that you are listening.

5. Don’t slouch, sit up straight but in a relaxed way, not in a too tense manner.

6. Lean, but not too much. If you want to show that you are interested in what someone is saying, lean toward the person talking. If you want to show that you’re confident in yourself and relaxed, lean back a bit. But don’t lean in too much or you might seem needy and desperate for some approval. Or lean back too much or you might seem arrogant and distant.

7. Smile, laugh and lighten up, don’t take yourself too seriously. Relax a bit, smile and laugh when someone says something funny. People will be a lot more inclined to listen to you if you seem to be a positive person.

8. Don’t keep your eyes on the ground, it might make you seem insecure and a bit lost. Keep your head up straight and your eyes towards the horizon.

9. Use your hands more confidently instead of fidgeting with your hands and scratching your face. Use them to communicate what you are trying to say.

10. Keep a positive, open and relaxed attitude. How you feel will come through in your body language and can make a major difference.

Use positive body language to create a good impression with your customer…….Today!

Handling Irate Customers

Remember: An unsatisfied customer is an irate customer, and an irate customer is a customer at the point of departure from the use of your products and services. When not handled properly, an irate customer could be a source of negative advocacy for your brand. It is therefore important to handle an irate customer maintaining your cool in order to ensure a win back at all times.

Below are seven tips on how to handle an irate customer to ensure a win back:

 1. Don’t take it personally: the customer is not angry with you but the brand

2. Never Argue Back

3. Kill Them with Kindness

4. Be Patient

5. Know How to Apologize

6. Solve the Problem

7. Relieve Your Stress

Follow these seven tips, and stop negative advocacy for your brand…. Today!

Ensuring a Unique Product Identity

Remember: All brands become generic over time. For a product to stand out, it must have a consumer facing difference from the competition. This consumer facing difference can be the product packaging, quality, value, price, availability, and consumer experience.

A well differentiated product will not only stand out in the market place, it will guarantee:

  • A large market share
  • A unique identity
  • A strong market presence
  • Top of the mind presence: customers think of the product first
  • Reason to buy

Ensure a Unique Product Identity by differentiating your product from the competition……..Today!