Pause……..Deal with that Conflict

Remember: No two individuals have the same thought patterns, or indeed, points of view, thereby leading to the well-known fact that conflict is unavoidable in the workplace, it is therefore critical to acknowledge conflicts when they arise and address it promptly to maintain relationship values.

Conflict is no different from fire, if not handled properly it will escalate and ruin values, structures, and worst of all, relationships.

Do you want to resolve a conflict? Here are four key things you could do:

  1. Remove all masks to conflicts, be sincere about ironing things out and ultimately preserve relationships values.
  2. Communicate concisely and encourage dialogue, as this will help identify the real problem.
  3. Do not adopt a must win attitude. This always has a loser and a winner! Rather always look for consensus; which is simply a modified position that all sides can agree on.
  4. Look for a common ground as this is a bed rock for winning negotiations and developing several possible solutions to conflicts.

The gains of resolving conflicts cannot be over emphasized as this is critical in preserving relationship values. Resolve a conflict… … …Today!


Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result, however, is the excellent effort that has taken place to achieve the result.

Your excellent effort delivers the greatest part of the requirement for the excellent result. The balance comes from a unique combination of planning, execution and yes, good fortune.

Now what is excellent effort? Quite simply this means giving your best, while doing everything that is required, the way it is required. This means giving attention to the many small steps that are required in your role, project, task or situation. We remember the word of Mother Theresa who said “We cannot do great things on this earth, only small things with great love.”

For example, arriving early for work, is a small step that makes a big statement about your excellence, at the start of your workday.

So be faithful in the small things and bring out your excellence… … …Today!


Remember: Before embarking on a team task, it is of utmost importance that all team members agree to a systemically laid out action plan.

A concise, unambiguous plan that is fully supported by your team mates will help you avoid disappointing outcomes as well as provide a definite line-of-sight for the project.

A good action plan must provide answers to the following questions?

  • What is doable? How much improvement activity can we manage over the next few weeks?
  • What is fair? How can we ensure that everyone on the team is an equal partner in our improvement project?
  • Where do we need help? For what areas will we need the help of other work groups or managers or external resources? How will we go about getting the help we need?
  • What could go wrong? What obstacles are we likely to face and how can we prevent or work through them?

Ensuring that all these questions are answered before embarking on any project creates buy-in from all the team members while also securing participation on all fronts. An action plan will also serve to lay a realistic framework before work is embarked upon.


Embarking on a team project this week? Create a mutually agreeable team action plan before kicking off the project… … …TODAY!

THE D.A.D Test: Impactful PowerPoint Slides

Remember: Everyone can make a presentation, but not everyone can make a convincing presentation. Do you use PowerPoint to present?

There is a tip to ensure you can create compelling slides every time you present. The D.A.D test is an effective aid for measuring the effectiveness of your PowerPoint slide. What it does, is to prompt you to access each slide against the three important considerations:

If my audience is Deaf and cannot hear what I am saying about the slide or…

If my audience is Dumb and cannot ask   me to explain what is on the Slide…

Then, would the slide still make sense to them?

The D.A.D (Deaf and Dumb) test is your effective tool in rating the quality of your slides as you produce them.

Use the D.A.D test to create your winning presentation… … … Today!

To Succeed, Learn to Handle Criticism

Remember: The people in our life are often our mirror. They reflect the impact of our actions, sometimes their feedback may come out as been harsh, but when we can handle the criticism with an opened mind and willingness to learn, we tend to be happier with our jobs, increase our performance rate and self-esteem.

People often do 2 things when they are faced with criticism:

  1. Run to escape when there is a way.
  2. Rise to fight when they are cornered.

Instead of overreacting to criticism and going into an attack or defense mood, these are 5 ways to handle criticism:

  1. Egoism: Let go of your ego. Understand that you cannot be your own mirror, only the people around you can give you the feedback concerning your attitude. Accept both positive and negative feedback the same way.
  2. Positivity: Take criticism as a spring-board for self-development, show a positive attitude, demonstrate that you take the feedback seriously and you are keen to improving your attitude.
  3. Mindful: Shift your attention from the words and start to take note of the things and the activities around you.
  4. Re-treat: Step back, try to see the big picture, try to re-think the whole situation while labeling your reactions and weighing your options before taking the next step.
  5. Practice: Imagine beforehand, rehearse your best reactions to different situations, reinforcing your behaviour before reacting to criticism tends to strengthen your judgement and increase self-esteem.

Develop the right attitude towards receiving criticism… … …Today!

Easy Reading is Quite Hard Writing

Remember: When something ca be read without effort, great effort has gone into its writing. Good writers face the challenge of using plain language to express clear meaning.

They write in simple styles and constantly use words that are familiar to the reader. We cannot conclude that words are simple because they have few letters, they must be familiar as well.

A young enthusiastic, investment analyst wrote a report to his marketing colleagues using the word “dogmatic”. He waited 5 weeks to get a feedback but there was none. Upon contacting his colleagues, they told him of their decision to cut business ties with him because he called them “dogs in his report”. A more familiar word could have saved him that trouble.

Simple words do not just blend into forms of writing but they are easy and meaningful to the reader.

The desire to impress our readers via our choice of words often result in cosmetic formation of complex words. The singular objective of business writing is to promote consistent understanding across all readers.

Use familiar words to improve the readability of your writing… … … Today!

Achieving Results Through Communication

Remember: Skilled communication is assumed to have happened when the intended message has been received and understood by the recipient. What has really transpired, however, is Active Questioning and Listening.

The real standard for skilled communication, is to ACHIEVE RESULTS through communication. Adopting this performance standard means that you combine the Question Toolbox (open and closed questions, probing questions, choice of words, tone, expression and body language) with the Problem Solving Model (problem identification, exploration, analysis and evaluation) to arrive at a good communication plan and style.

With results as your communication motive, you will find yourself using these tools seamlessly to achieve your goal.

Use your advanced communication tools to achieve your desired results… … …Today!

Making a Positive First Impression

Remember: You can control that critical first impression by observing the rule of twelve, which suggests that we notice and remember three things about people we meet, which are:

  1. The first twelve inches from shoulder up.
  2. The first twelve steps a person takes.
  3. The first twelve words a person speaks.

The first rule tells you that people notice everything from shoulder up. This includes: Your jacket, your tie, tie knot, how well pressed or ceased your collar is, the length and neatness of your hair, your complexion, your eyes, and your smile.

The second rule tells you to enter a room with confidence and to look as if you have a reason to be there and are happy to be there.

Smile and extend your hand. Keep your shoulders back and stand up straight. If you carry a briefcase or purse, keep it in your left hand so that the right hand is ready to shake hands.

The third rule concerns your first twelve words. If this is a meeting, your fist twelve words should always include thank you of some kind. For instance, you could thank the manager or client for taking the time to see you.

Use the rule of twelve to make a positive first impression… … …Today!


The Power of Gratitude at Work

Remember: As leaders, it is important to develop the practice of gratitude to be able to lead and influence others. Employers who see their employees through the lens of gratitude will always see the untapped potential in them and will inspire them to achieve their goals.

Here are 4 Benefits of Building the Culture of Gratitude at the Workplace

  1. Gratitude Builds Connection

We tend to look for gratitude from our superior. The feeling of being appreciated by those above us goes a long way towards creating a culture of thankfulness among other co-workers.

  1. Gratitude Refills your Energy

When we look at any situation and we focus on what is working rather than what is not working, we feel happier, more optimistic and energized. This energy helps us to meet our goals and face challenges.

  1. Gratitude helps us have Perspective

Gratitude affects our attitude and the attitude of those around us. It is the antidote to fear and anxiety, it builds our strength. It helps us from becoming self-absorbed because it sustains a focus on our purpose in life.

  1. Gratitude helps us Develop Productivity

People feel valued for their work and cared about as individuals, when we show gratitude towards them and this helps to drive productivity at work and outside work.

Genuine words of thankfulness never fails to have an impact on both the receiver and the giver. Gratitude is a gift to be given and to be received, say a word of gratitude to someone… … …Today!

Building a Positive Attitude

Remember: The best place to look for gold is in a gold mine, and the best place to look for powerful positive thoughts in someone with a positive attitude. When you have a positive attitude, your language becomes different and the environment becomes enabling.

A positive attitude will aid you in continuously improving yourself, your performance, your goals, keeps you hungry and not complacent. This is the global language of winning teams.

This same positive attitude in all situations transforms your social and working habits into a results yielding orientation.

Hard effort is uniform and innovative thinking becomes norm and work becomes fun.

Develop a positive attitude to get guaranteed results… … …Today!