Remember: It was Larry King who said – “When I’m talking I’m not learning anything.” Listening helps you learn, while encouraging other people to talk. Also, saying the right things to the right people at the right time requires good listening skills.
To draw people out, you have to do a little more than just stop talking yourself. You want to make them feel comfortable. If you feel a smile is inappropriate, at least look alert and interested. Ask a question and then make supportive sounds or movements as they continue talking. Encourage them to expand on their ideas or opinions.
Getting other people to talk can pay some rich dividends for you. Not only do you learn facts and observations you might not otherwise have known, you are showing the other person that they are valued.
The art of listening indeed is an invaluable and often ignored skill in the workplace. As you start this new week, make a conscious effort to practice active listening, starting… … … Today