Learning to Listen: Steps to Better Communication

Remember: Good Leaders and Good Communicators are Good Listeners, to be a good communicator you must learn how to listen with three ears.

Ear 1 – You must hear what others are saying.

Ear 2 – You must hear what others are not saying.

Ear 3 – You must hear what others would like to say but for some reason, they are not able to express themselves.

Listening helps you learn, while encouraging other people to talk. How do we encourage other people to talk?

The following steps below would assist you in encouraging other people to talk:

  1. Maintain eye contact, It shows that you are hanging on to every word.
  2. You want to make them feel comfortable.
  3. Smile, Nod your head, stop talking and listen.
  4. Ask questions and make movement as they continue talking.
  5. Encourage them to expand on their ideas.

Getting other people to talk can pay some rich dividends for you. Not only do you learn the facts and observations you might not otherwise have known, you are also showing the other person that they are valued.

The art of listening indeed is an invaluable and often ignored skill in the workplace. As you start this week, make a conscious effort to practice active listening, starting… … … Today!

The Power of Feedback

Remember: Feedback is given to individuals with high potential who are unaware of the behaviour that is hindering performance.  Feedback is thus one of the most powerful influences on learning and achievement and it is therefore typically positive, but the impact on the receiver can either be positive or negative. This is based on two things:

  1. The interpretation the receiver gives to the Feedback.
  2. The manner in which the giver presents the Feedback.

It is important that the giver has to identify a need or prompt from the recipient before giving his/her Feedback. In a situation where this doesn’t exist the receiver may take the Feedback as a form of criticism.

We have to understand that Feedback ensures that we have a mirror put in front of us that allows us to know correct things based on the gift of awareness.

Give this gift of awareness to someone… Today

The Power of Positive Thinking

Remember: Positive thinking is a mental and emotional attitude that focuses on the bright side of life and expects positive results. Many of your possible great achievements are still hidden in a dark corner of your mind, gathering dust in a little box called DOUBT.
How many of them did you slash down ruthlessly, even as they tried to bloom, with the massive mental axe called “IMPOSSIBLE”?
The word IMPOSSIBLE is a daunting bridge only if YOU define it as such. To the true achiever, it simply means “I AM POSSIBLE in all things I set my mind to”.
Positive Thinking Is a Way of Life, Hoping for a good result incorporates the fear of failure. Believing in a good result informs a different set of actions and mitigates the risk of failure
Don’t fear failure so much that you refuse to try new things. Do not let your leadership journey be summarised as “could have, might have, and should have”, instead think positive, broadcast good will, happiness and success.
Believe in your new idea and implement it successfully… … … Today.

Benefits of Small Talk

Remember: The Small Talk model allows you to take advantage of those important moments when we know that it is important to make an impression, but yet we don’t, because we afraid of saying something that makes us look bad.

Here are three steps to help you achieve good small talk:

  1. Work/Common –Start your conversation with a WORK related question or with something you have in COMMON, this helps you build mutual ground and prevents you from sounding forward or inappropriate.
  2. Personal – Once you have started a conversation, you can move on to asking a PERSONAL This helps to create a better relationship and rapport between you and the other person.
  3. Trivial – End your conversation with a TRIVIAL statement, everyone loves a good complement. These are things that create lasting memories from conversations.

In less than 5 minutes move from good impact to creating a long lasting impression on that boss you have always wanted to talk to…. Today

Mastering the Right Body Language

Remember: Your body language communicates your real attitude and feelings consciously or unconsciously to the audience. The right body language speaks volumes, make sure your mouth and your body are sending the same signal.

Here are some of the right body languages to possess when talking to an audience.

  • Smiling: Smiling releases a chemical in your brain that makes you feel good. It is a great way to establish rapport and trust with the audience.
  • Eye Contact: It helps you carry your message to each person in the audience. It also helps to show confidence and trust.
  • Hand Movements: Watch your hands, the last thing you want to do is offend someone by jabbing a finger in their face or pointing aggressively. So instead, point with an open palm and keep fingers together.
  • Use Open Gestures: keeping movements relaxed, using open arm gestures and showing open palms. This is the ultimate “I have nothing to hide” gesture.

The right emotion brings out the right body language irrespective of what you are feeling inside. Basically, showing good body language increases productivity and yield positive results.

Form the habit of framing both your emotions and the right body languages…Today!

Business Ethics

Remember: Developing a strong reputation for integrity is a key step towards winning and retaining your customers. Through setting and following clearly established ethical business principles, you begin to gain a reputation for integrity.

Business ethics are the moral principles governing or influencing conduct in an organisation. In organisations with clearly laid out ethics in practice, such ethics form a key part of the organisational workings and all actions undertaken by the organisation must run under the lens of its laid down ethical principles

For many organisations though, there exists no clearly articulated set of rules guiding behaviour and dictating right or wrong conduct. For employees in such organisations, making ethical business decisions could be an uphill task. This is because everyone views what is considered as right or wrong conduct differently and so, conflicts would emerge.

Over the next two weeks, we shall explore the importance of business ethics to organisations, as we delve into some of the payoffs for ethical behaviour.

Do you have a structured ethical code- both personally and business-wise? Build the starting blocks towards a reputation for integrity by crafting your ethical codes… …. …. Today! 

Business Ethics

Remember: Developing a strong reputation for integrity is a key step towards winning and retaining your customers. Through setting and following clearly established ethical business principles, you begin to gain a reputation for integrity.

Business ethics are the moral principles governing or influencing conduct in an organization. In organizations with clearly laid out ethics in practice, such ethics form a key part of the organizational workings and all actions undertaken by the organization must run under the lens of its laid down ethical principles.

For many organizations though, there exists no clearly articulated set of rules guiding behaviour and dictating right or wrong conduct.  For employees in such organizations, making ethical business decisions could be an uphill task. This is because everyone views what is considered as right or wrong conduct differently and so, conflicts would emerge.

Over the next two weeks, we shall explore the importance of business ethics to organizations, as we delve into some of the payoffs for ethical behaviour.

Do you have a structured ethical code – both personally and business-wise? Build the starting blocks towards a reputation for integrity by crafting your ethical codes … … … Today!

Punctuality Matters A Lot

Remember:  Punctuality goes beyond keeping to time and meeting deadlines. It is a symbol of our value and respect, for people and policies. Importantly, punctuality is proof of a positive attitude that speaks of discipline, self-organization, readiness and productivity.

Often times, we believe that as long as an assignment is delivered, the time frame does not count. We turn up late to work on some days, because we feel that we can make up the time. We book an appointment and turn up few minutes later than agreed. Typically, we say “it doesn’t matter, after all, it’s just a few minutes late”.

The truth is that, it matters. It matters that people look forward to having engagements with you because they know that you will not only turn up, but you will be punctual. That is credibility.

What does it matter if you are the first to get to the meeting venue? You think you will be bored? No…. You will actually have time to settle in and relax. It is to your advantage. Punctuality makes you credible and reliable. You might think it doesn’t matter and that no one keeps count. People are always keeping count, most times unseen and unknown by us. This is an easy way to manage perception, for good or for bad!

Use your punctuality to grow your standard and general perception …….Today

The Ethical Model For Quick Decisions

Remember: The Ethical Priorities Model can be used when we need to make fast ethical decisions in the workplace. This model by the famed author; Nan Demars suggests that we should always filter our ethical decision making process alongside three key steps:

Does this decision take care of me?

Does this decision take care of the company?

Does this decision take care of my supervisor?

 

Where the answers to all these are yes, you are unlikely to be in an ethical dilemma. Where the answer does not take care of your supervisor or any other third party, then by doing the first two steps, you have done what is best for yourself and the company and thereby acted ethically.

Use the Ethical Priorities Model to make consistent, quick ethical decisions… … …Today!

5 Things responsible for your Attitude

Remember: Your attitude is your internal choice of reaction to a situation. It is a game changer that determines big win or lose situations in your life choices.

What are the 5 attitudinal reflections?

  1. When you are negative about things, it is not a reflection about the situation you find yourself in… rather it is a reflection of the type of choices you make, which says a lot about you.
  2. Attitude unconsciously becomes a habit that defines you for good or bad.
  3. When you are conscious of the power of attitude, you always choose the attitude that helps you win.
  4. The consequence of the choice of attitude are the type of results you get for yourself.
  5. Attitude informs belief, positivity and drive.

The 5 reflections on attitude will not only guide you in towing the right path but will also take you to your attitude.

Reflect on your attitude… … …Today!