The Three C’s of Effective Business Writing

Remember: All business writing should be Clear, Concise, and Correct. Good writers use plain language to express clear meaning. They write in a simple style that uses everyday words. They do not use showy words and ambiguous expressions in an  effort to dazzle or confuse readers. They write to express ideas, not to impress others. Inappropriate: “Personnel assigned vehicular space […]

Business Ethics and the Time Machine

Remember: Whenever you are uncertain of the right course of action to take on a particular issue use the “Time Machine Approach” to ensure you do the right thing. This approach works by your imagining that your initial action on this issue has led to you being sacked! However your time machine has given you an opportunity to […]

Handling Irate Customers

Remember: An unsatisfied customer is an irate customer, and an irate customer is a customer at the point of departure from the use of your products and services. When not handled properly, an irate customer could be a source of negative advocacy for your brand. It is therefore important to handle an irate customer maintaining […]

Reinventing Yourself

Remember: Reinvention as a word implies a process of deconstruction, a subsequent reconstruction, and a resultant newness. The intended ‘payback’ for reinvention is gaining something that you currently feel is missing in your life, which could be anything from a successful career, to a better financial situation, to a happier work-life balance, or a complete […]

Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result is the excellent effort that has taken place to achieve the result. Your excellent effort delivers the greatest part of the requirement for that excellent result. The balance comes from a unique combination of planning, […]

Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result is the excellent effort that has taken place to achieve the result. Your excellent effort delivers the greatest part of the requirement for that excellent result. The balance comes from a unique combination of planning, […]

Retaining Employees

Remember: Regardless of whether the economy is sagging or booming, employee retention remains a major concern across all industries. Here are five important techniques for retaining employee. Select the Right People and Support their Growth: Do a proper work of getting the right people first. Remember that today’s hiring mistake is tomorrow’s problem. Understand What […]

Getting Close to the Customer

Remember: Getting close to a (current or potential) customer involves gathering facts and knowledge about them in order to develop an awareness of their expectations and perception of the organization. Here are five tips to help you get close to your customer effectively: Examine Your Organizational Culture: You are unlikely to get close to your […]

WORKPLACE CONFLICT

Remember: Workplace conflict is an unavoidable consequence of professional life. Effective intervention from managers and supervisors ensures that the harm conflicts cause to relationships and productivity is minimal. It keeps relationships healthy, customers happy, and the business successful. Common causes of conflict at work include: Differences in personality Differences in styles of working Miscommunication or […]

Workplace Communication

Remember: Workplace communication is very important because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment, if they are able to communicate up and down the communication chain in an organization. Ways to create effective communication in the workplace It is easier to communicate your […]