Methods for Constructive Feedback

Remember: For feedback to be constructive, it must be information-specific, issue-focused, and based on observations. Appreciation alone is praise. Chiding alone could be misconstrued to be criticism. Feedback is balanced. The purpose of feedback should be either to create awareness that can lead to correction or improvement in performance or an awareness that leads sustained […]

Giving Constructive Feedback

Remember: There is no such thing as “negative feedback” as the motive for all feedback should be to improve the performance of the receiver. Therefore, if one party comes out of a feedback session disgruntled, it is either of two things: The feedback was wrongly presented, or The feedback was improperly received. There are structured […]

The Customer

Remember: The Customer is king and must be treated as such.  To treat the Customer as king, we must know who they are, and what they want, which will then help us provide the right solutions for them. How then do we acquire this information about the Customer? We must search around 4 platforms: Facts: […]

The Three C’s of Effective Business Writing

Remember: All business writing should be Clear, Concise, and Correct. Good writers use plain language to express clear meaning. They write in a simple style that uses everyday words. They do not use showy words and ambiguous expressions in an  effort to dazzle or confuse readers. They write to express ideas, not to impress others. Inappropriate: “Personnel assigned vehicular space […]

Business Ethics and the Time Machine

Remember: Whenever you are uncertain of the right course of action to take on a particular issue use the “Time Machine Approach” to ensure you do the right thing. This approach works by your imagining that your initial action on this issue has led to you being sacked! However your time machine has given you an opportunity to […]

Handling Irate Customers

Remember: An unsatisfied customer is an irate customer, and an irate customer is a customer at the point of departure from the use of your products and services. When not handled properly, an irate customer could be a source of negative advocacy for your brand. It is therefore important to handle an irate customer maintaining […]

Reinventing Yourself

Remember: Reinvention as a word implies a process of deconstruction, a subsequent reconstruction, and a resultant newness. The intended ‘payback’ for reinvention is gaining something that you currently feel is missing in your life, which could be anything from a successful career, to a better financial situation, to a happier work-life balance, or a complete […]

Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result is the excellent effort that has taken place to achieve the result. Your excellent effort delivers the greatest part of the requirement for that excellent result. The balance comes from a unique combination of planning, […]

Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result is the excellent effort that has taken place to achieve the result. Your excellent effort delivers the greatest part of the requirement for that excellent result. The balance comes from a unique combination of planning, […]

Retaining Employees

Remember: Regardless of whether the economy is sagging or booming, employee retention remains a major concern across all industries. Here are five important techniques for retaining employee. Select the Right People and Support their Growth: Do a proper work of getting the right people first. Remember that today’s hiring mistake is tomorrow’s problem. Understand What […]