Entries by braincraft

Getting Close to the Customer

Remember: Getting close to a (current or potential) customer involves gathering facts and knowledge about them in order to develop an awareness of their expectations and perception of the organization. Here are five tips to help you get close to your customer effectively: Examine Your Organizational Culture: You are unlikely to get close to your […]


Remember: Workplace conflict is an unavoidable consequence of professional life. Effective intervention from managers and supervisors ensures that the harm conflicts cause to relationships and productivity is minimal. It keeps relationships healthy, customers happy, and the business successful. Common causes of conflict at work include: Differences in personality Differences in styles of working Miscommunication or […]

Workplace Communication

Remember: Workplace communication is very important because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment, if they are able to communicate up and down the communication chain in an organization. Ways to create effective communication in the workplace It is easier to communicate your […]

Good Compliments Re-enforce Desired Behaviour

Remember: Compliments are one of the best forms of workplace currency.They are free to give out, and when done properly, they can have a very positive impact on your career. Compliments are a form of structured gratitude, it is a step further than appreciation.  Compliments allows you explain the value the person has provided that […]


Remember: The expectancy theory that which we expect to happen is most likely to happen.  Be aware of your mental processes, the internal messages you give yourself. If they start from a negative self-concept and negative expectations, your external behaviour will likely be non-assertive behaviour and you end up acting frustrated or angry. On the […]

Recovering From Mistakes

Remember: Mistakes are inevitable, they are proof of our imperfect nature. We say, do and make certain decisions that we wish we could take back. There is no shame in making mistakes, but there is failure in not accepting, bracing up or recovering from that mistake to ensure it’s a one-time occurrence. Here are six […]

Avoiding Task Procrastination

Remember: Procrastination is the bane of Time Management. Ever had a task to do and you just don’t seem to know where to start from? Well, one reason why one may tremble at the thought of beginning such tasks is because you are looking at the task in its totality. When you break down such […]

Pause……..Deal with that Conflict

Remember: No two individuals have the same thought patterns, or indeed, points of view, thereby leading to the well-known fact that conflict is unavoidable in the workplace, it is therefore critical to acknowledge conflicts when they arise and address it promptly to maintain relationship values. Conflict is no different from fire, if not handled properly […]

Small Things are the Big Things

Remember: We are judged as excellent by our ability to deliver excellent results. The unsung part of that excellent result, however, is the excellent effort that has taken place to achieve the result. Your excellent effort delivers the greatest part of the requirement for the excellent result. The balance comes from a unique combination of […]


Remember: Before embarking on a team task, it is of utmost importance that all team members agree to a systemically laid out action plan. A concise, unambiguous plan that is fully supported by your team mates will help you avoid disappointing outcomes as well as provide a definite line-of-sight for the project. A good action […]