Handling Irate Customers

Remember: An unsatisfied customer is an irate customer, and an irate customer is a customer at the point of departure from the use of your products and services. When not handled properly, an irate customer could be a source of negative advocacy for your brand. It is therefore important to handle an irate customer maintaining your cool in order to ensure a win back at all times.

Below are seven tips on how to handle an irate customer while maintaining your cool.

  1. Don’t Take It Personally: the customer is not angry with you but the brand
  2. Never Argue Back
  3. Kill Them with Kindness
  4. Be Patient
  5. Know How to Apologize
  6. Solve the Problem
  7. Relieve Your Stress

Follow these seven tips, and stop negative advocacy for your brand…. Today!