Remember: An unsatisfied customer is an irate customer, and an irate customer is a customer at the point of departure from the use of your products and services. When not handled properly, an irate customer could be a source of negative advocacy for your brand. It is therefore important to handle an irate customer maintaining your cool in order to ensure a win back at all times.
Below are seven tips on how to handle an irate customer while maintaining your cool.
- Don’t Take It Personally: the customer is not angry with you but the brand
- Never Argue Back
- Kill Them with Kindness
- Be Patient
- Know How to Apologize
- Solve the Problem
- Relieve Your Stress
Follow these seven tips, and stop negative advocacy for your brand…. Today!