Remember: Skilled communication is assumed to have happened when the intended message has been received and understood by the recipient. What has really transpired, however, is Active Questioning and Listening.
The real standard for skilled communication, is to ACHIEVE RESULTS through communication. Adopting this performance standard means that you combine the Question Toolbox (open and closed questions, probing questions, choice of words, tone, expression and body language) with the Problem Solving Model (problem identification, exploration, analysis and evaluation) to arrive at a good communication plan and style.
With results as your communication motive, you will find yourself using these tools seamlessly to achieve your goal.
Use your advanced communication tools to achieve your desired results… … …Today!