Remember, if feedback is one side of a coin, the other side will be criticism. Feedback is given to improve performance, learnings and motivate. When feedback is not given using the right words, it becomes criticism. To avoid such situation, the choice of words, and manner of feedback given must be put into consideration. One way to give good feedback is to use more of ‘I’ and less of ‘you’ in your statements. Examples of such statements includes:
- What I appreciated/liked about what you did was……….
- What I was concerned about was………..
- What you might do instead is………
By using the right words, watch your feedback improve your staff performance…… today!